Work/E-commerce · D2C
E-commerce · D2C · 2025
5 days to 35 minutes.
Fraud catch up 3.4×.
A D2C apparel brand was losing $4.2M a year to fraudulent returns and bleeding NPS to a 5-day refund cycle. We built an agent that classifies return reasons, scores fraud risk, and routes to disposition.
05 · The results
Numbers their team verified.
35min
Median refund cycle
Down from 5 days. Includes receipt-and-inspect time.
3.4×
More fraud caught
Vs. their previous rule-based workflow. $1.5M/yr saved.
+0.4pts
CSAT change
CSAT held flat-positive despite the fraud crackdown.
The agent catches fraud patterns I would never have written rules for. It also approves real refunds in minutes.
COO
D2C apparel brand
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